Customer Support
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Choose a category, then select your issue. The guidance shown is based on our published policies and service information, designed to keep support fair, clear, and helpful for every customer.
Customer service operates Monday–Friday, 9:00am–5:00pm. Most enquiries are reviewed within 1–2 working days.
Step 1
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Select the closest topic so we can guide you before opening the support form.
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Customer Support Details
For the quickest and most accurate response, please use the guided enquiry form above. It helps our team collect the correct order details, policy information and supporting evidence before your message reaches us.
Please include your order number where applicable so we can locate your enquiry quickly.
Soghaat Gifts & Fragrances
Unit 3, Bradley Junction Industrial Estate
Leeds Road
Huddersfield
HD2 1UR
United Kingdom
Customer service operates Monday–Friday, 9:00am–5:00pm. Most enquiries are reviewed within 1–2 working days. Please do not send returns without following the returns process first, as unauthorised returns may not be accepted or processed correctly.