Terms and Conditions

  1. These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

  1. It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

  1. This website may be used for your own private purposes and in accordance with these terms and conditions.
  2. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

  1. All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
  2. Where possible we always try to give advance warning of maintenance issues that may result in website downtime but we shall not be obliged to provide such notice.

Visitor provided material

  1. Any material that a visitor to this Website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
  2. When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

Links to and from other websites

  1. Throughout this website, you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
  2. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

Disclaimer

  1. Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
  2. All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

  1. We do not accept liability for any loss or damage that you suffer as a result of using this website.
  2. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

  1. Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
  2. Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

  1. We know you will be 100% delighted with your purchase. If you are not satisfied with your purchase, please return the item in its original, resaleable and sealed condition. For Refunds, Please allow up to 30 days from the date of receipt. Refunds, are limited to the price of the item, and will not include postage, shipping or handling costs. It is your responsibility to ensure that the item(s) is/are returned safely to our premises.
  2. * Non-refundable items due to health and hygiene purposes – Perfumes, Concentrated Perfume Oils, Aqua, Bakhoor, Skin Care products, body care products, makeup and other cosmetics. 
  3. * We do not allow exchanges or refunds for any products which you have an allergic reaction too.

Return:

  1. We accept returns for refund, providing item is in original, unused, unworn condition with all tags/seals attached, and in its original packaging.
  2. Customers must contact us within 3 days of receiving the order with details (and provide images if requested/needed) so we can evaluate the situation and provide options, including but not limited to return.
  3. Used, worn, missing/removed tags, and items without original packaging are not eligible for return.
  4. The original shipping cost is not refundable. We will deduct shipping costs and refund the price of the item(s).
  5. Return shipping cost is the customer’s responsibility.
  6. We are unable to process your refund or exchange until we receive the product back. Please use Royal Mail Signed For and obtain a proof of postage receipt when sending your item back to us. You will also need to pay for any further shipping costs if you are exchanging an item.
  7. We cannot cancel your purchase when you return your product in a used condition.

Non-refundable

  1. Non-refundable items due to health and hygiene purposes – Perfumes, Concentrated Perfume Oils, Aqua, Bakhoor, Skin Care products, body care products, and other cosmetics.
  2. We do not allow exchanges or refunds for any products to which you have an allergic reaction too. If you do experience an allergic reaction cease use. soghaat.co.uk is not responsible for any individual reaction to any particular ingredient. It is the customer’s responsibility to know which products or ingredients he or she is allergic to. We cannot verify the evidence of an adverse reaction with an online customer due to their inability to present in person.
  3. You have to take reasonable care of the product prior to return – specifically, the products must not have been damaged.
  4. We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
  5.  We will usually refund any money received from you using the same method originally used to pay for the purchase.
  6. Where an order is cancelled after we despatch the customer will be under a duty to return them to us using a secure and traceable shipping method within 7 days in a resaleable condition as specified above.
  7. Our returns address can be found on the contact us page.
  8. There will be a re-stocking charge for items returned in unsatisfactory condition.
  9. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
  10. Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

Law and jurisdiction

  1. These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
  2. Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.