Frequently Asked Questions (FAQs)

“Soghaat” is a word that embodies the essence of gift-giving and celebration. It reflects our commitment to providing customers with a diverse range of high-quality fragrances that make perfect gifts for loved ones or personal indulgence.

Soghaat Gifts & Fragrances is an online retailer specializing in premium and authentic fragrances from around the world. Our range includes a vast variety of perfumes, colognes, essential oils, and more.

Soghaat Gifts & Fragrances specializes in a wide variety of unique and high-quality fragrances from around the world. Our range includes perfumes, eau de parfums, colognes, body sprays, and more.

We are based in West Yorkshire, United Kingdom, but we ship our products worldwide.

Absolutely, we understand that the authenticity of products, especially when it comes to fragrances, is a significant concern for customers. At Soghaat Gifts & Fragrances, we are committed to assuring our customers that every single item we sell is 100% authentic, without exception.

Our products are sourced directly from the manufacturers or authorized distributors. This is a crucial part of our sourcing strategy, as it ensures that our products are not only genuine but also conform to all quality and safety standards set by the respective brands and regulatory authorities.

We firmly believe in the quality of our products and the satisfaction of our customers. For this reason, we have zero tolerance for counterfeit products. It’s not just about legal and ethical reasons, but also because counterfeit products don’t deliver the quality, performance, and often, the safety, that genuine products guarantee.

Maintaining the trust of our customers is paramount to us. That’s why we go to great lengths to validate the authenticity of our products. We scrutinize our supply chain and work only with reputable suppliers with a proven track record.

We realize that purchasing fragrances online requires a leap of faith, especially when the market is saturated with counterfeit products. We want to assure our customers that when you shop with Soghaat Gifts & Fragrances, you can do so with complete peace of mind, knowing that authenticity is guaranteed.

Your trust and satisfaction are what drive our business, and we would never jeopardize that by selling inauthentic products. Our commitment to authenticity is unwavering and is part of our promise to you, our valued customer.

Yes, we prioritize the security of your online transactions. We utilize trusted payment providers that implement industry-standard security measures to protect your financial information. Your payment details are encrypted and processed securely, providing a safe and secure shopping experience.

We understand your concerns about delivery. Rest assured that our payment providers offer protection for your money. If there are any issues with the delivery, we will work with the shipping provider to resolve them and ensure you receive your order.

We are committed to ethical business practices and we strive to stock brands and products that align with these principles. Most of our products are cruelty-free, but it is always best to check on the product page for specific information.

You can contact us via email at info@soghaat.co.uk, or by using the contact form on our website. Our customer service team will get back to you as soon as possible.

Our operating hours are Monday – Friday: 9am – 6pm.

Our customer service team is available from Monday to Friday, from 9:00 am to 6:00 pm. We strive to answer all queries as quickly as possible.

Currently, we are an online-only retailer. We do not have a physical store.

For health and safety reasons, as well as insurance requirements, we do not allow customers to visit our warehouse.

No, we currently do not offer a collection service. All orders are shipped directly to the provided address. This is a requirement from our payment provider to ensure the security and protection of your purchase.

We source our products directly from the brands or authorized distributors. All products are stored in a controlled environment to maintain their quality.

At this time, we do not offer wholesale or bulk orders. We are a retail store and focus on providing a wide range of products to individual customers.

We aim to accommodate custom orders whenever possible. Please contact us to discuss your specific needs.

We are always open to suggestions from our customers. If there’s a particular product you would like us to carry, please contact us.

You can stay updated by subscribing to our newsletter and following us on our social media channels. We regularly post about new products and promotions.

Alternatively, you can regularly visit our Deals & Offers Page Soghaat Gifts & Fragrances Website

At Soghaat Gifts & Fragrances, we strive to maintain fair and competitive pricing for our valued customers. However, there may be instances where prices fluctuate on certain products. Here are some reasons why prices may occasionally increase:

  1. Supplier Cost Adjustments: Our product prices can be influenced by changes in supplier costs, including raw materials, production expenses, or supplier pricing adjustments.

  2. Market Conditions: Pricing may be subject to market factors such as supply and demand, currency exchange rates, and global economic conditions.

  3. Local Purchase and Air Import: In order to continue providing our customers with a wide selection of high-quality products, we sometimes source products locally or import them by air. These methods involve additional costs, such as transportation expenses and import fees, which can impact the final price.

  4. Seasonal or Promotional Pricing: Prices may vary during special promotions, sales events, or seasonal offers. Keep an eye out for discounts and deals on our website or subscribe to our newsletter to stay updated on the latest offers.

Please be assured that at Soghaat Gifts & Fragrances, we uphold good business ethics and do not engage in overcharging our customers. We are committed to transparency and providing fair pricing for all our products.

If you have any further questions or concerns about specific product prices, we encourage you to contact our customer service team. We are here to assist you and provide any additional information you may need.

Thank you for choosing Soghaat Gifts & Fragrances. We appreciate your support and trust in our brand.

We understand that you may come across variations in pricing when comparing our products to other websites or marketplaces. At Soghaat Gifts & Fragrances, we are committed to delivering exceptional products and maintaining the highest standards of quality and customer satisfaction. Here’s why you can trust our pricing:

  1. Authenticity and Quality: We stand behind the authenticity and quality of our products. As a team, we carefully select and source our fragrances and gifts from trusted manufacturers and suppliers. Our products undergo rigorous quality checks to ensure that you receive genuine and premium items.

  2. Customer Service and Support: Our dedicated team is here to provide you with the best possible shopping experience. We value your trust and strive to offer competitive pricing while maintaining excellent customer service. We are always ready to assist you with any queries or concerns you may have.

  3. Value for Money: While some websites or marketplaces may offer lower prices, we believe in providing value for your money. Our products are priced to reflect the quality, craftsmanship, and unique features they offer. We aim to strike a balance between affordability and maintaining the highest standards of excellence.

  4. Ethical Business Practices: At Soghaat Gifts & Fragrances, we adhere to strong ethical business practices. We do not engage in overcharging or misleading pricing strategies. Our goal is to build long-lasting relationships with our customers based on trust, transparency, and fair pricing.

  5. Customer Satisfaction Guarantee: Your satisfaction is our top priority. We offer a satisfaction guarantee on all our products, ensuring that you receive the quality you expect. In the rare event that you encounter any issues, our team is here to address your concerns and find a satisfactory resolution.

When making a purchase decision, we encourage you to consider not only the price but also the trust, reliability, and value that come with choosing Soghaat Gifts & Fragrances. We are dedicated to providing you with exceptional products, outstanding customer service, and an overall delightful shopping experience.

Thank you for choosing Soghaat Gifts & Fragrances. We look forward to serving you and exceeding your expectations.

Absolutely, we understand that the authenticity of products, especially when it comes to fragrances, is a significant concern for customers. At Soghaat Gifts & Fragrances, we are committed to assuring our customers that every single item we sell is 100% authentic, without exception.

Our products are sourced directly from the manufacturers or authorized distributors. This is a crucial part of our sourcing strategy, as it ensures that our products are not only genuine but also conform to all quality and safety standards set by the respective brands and regulatory authorities.

We firmly believe in the quality of our products and the satisfaction of our customers. For this reason, we have zero tolerance for counterfeit products. It’s not just about legal and ethical reasons, but also because counterfeit products don’t deliver the quality, performance, and often, the safety, that genuine products guarantee.

Maintaining the trust of our customers is paramount to us. That’s why we go to great lengths to validate the authenticity of our products. We scrutinize our supply chain and work only with reputable suppliers with a proven track record.

We realize that purchasing fragrances online requires a leap of faith, especially when the market is saturated with counterfeit products. We want to assure our customers that when you shop with Soghaat Gifts & Fragrances, you can do so with complete peace of mind, knowing that authenticity is guaranteed.

Your trust and satisfaction are what drive our business, and we would never jeopardize that by selling inauthentic products. Our commitment to authenticity is unwavering and is part of our promise to you, our valued customer.

Most perfumes have a shelf life of 3 to 5 years if stored correctly.

Perfumes should be stored in a cool, dry place away from direct sunlight to preserve their quality and longevity.

Currently, we do not sell tester versions of perfumes. All our products are retail versions unless otherwise stated.

Yes, all our products come with original packaging as provided by the manufacturer.

Yes, we offer a variety of gift sets. They are subject to availability.

The same perfume can smell differently on different people due to individual body chemistry, diet, skin type, and environment.

Perfumes can slightly vary in scent between batches due to the natural ingredients used. Storage conditions can also affect the smell.

 

Yes, we offer a wide selection of niche perfumes. They can be found on our website.

The difference lies in the concentration of perfume oil. EDT has the least concentration, followed by EDP, while Parfum has the highest concentration.

The ‘notes’ of a perfume refer to the different layers of scent in a fragrance. Top notes are the initial scent, middle notes form the heart of the fragrance, and base notes are the final and lasting scent.

Natural fragrances are derived from natural sources like plants and flowers, while synthetic fragrances are created in a lab.

Yes, we do sell unisex perfumes.

We always aim to cater to our customers’ needs. If there’s a specific perfume you want that is not listed on our website, please contact us.

We strive to provide accurate images of our products, but please note that the actual product may vary slightly due to lighting and screen differences.

We aim to provide as much product information as possible, including ingredients. This information can typically be found on the product page.

A slight color difference between bottles of the same perfume can be due to natural ingredients used in the perfume or variations in manufacturing processes.

Currently, we do not offer perfume refills. However, we do offer a wide variety of sizes for most of our products.

A perfume decant is a smaller amount of perfume taken from a full-size bottle. We currently do not offer decants.

Yes, all our products are safe to use. However, some individuals may experience allergies or reactions to certain ingredients. If you experience any discomfort or adverse reactions, discontinue use and consult a medical professional.

If using a mobile device or the app, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser.

Still having trouble? Send our customer services team an e-mail at: info@soghaat.co.uk and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.

We offer various delivery options, including standard shipping, express shipping, and international shipping. The available options and estimated delivery times will be displayed during the checkout process.

No, we currently do not offer a collection service. All orders are shipped directly to the provided address. This is a requirement from our payment provider to ensure the security and protection of your purchase.

We understand your concerns about delivery. Rest assured that our payment providers offer protection for your money. If there are any issues with the delivery, we will work with the shipping provider to resolve them and ensure you receive your order.

We strive to process and ship orders within 1-2 business days. However, during busy periods or promotional events, it may take slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information.

Once your order has been dispatched from our warehouse, you’ll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders.

Make sure you double check your junk/spam folder as sometimes it can be hiding in there! If you can’t find it and haven’t received your order within our delivery promise, contact Customer Services

Customer Service Email: info@soghaat.co.uk

Yes, we provide tracking information for all orders. You will receive a tracking number via email once your order has been shipped. You can use this number to track the progress of your shipment on our website or through the courier’s tracking system.

If when you track your order you can’t see an update on your parcel and it’s been more than 5 days, get in touch with Customer Services who can investigate further with the courier service.

Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.

If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can’t locate it, get in touch with Customer Services via email someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order.

If you need to change the shipping address for your order, please contact our customer service team as soon as possible. While we cannot guarantee that we will be able to update the address, we will do our best to assist you.

While we understand that circumstances may arise where you need to cancel or modify your order, we operate with an automated system designed to process orders quickly and efficiently. Once an order is placed, our system generates a label and our packaging team promptly prepares the items for shipment. The packages are then collected by the courier service for delivery.

Given this streamlined process, it can be challenging or even impossible to cancel or modify an order once it has been placed. However, we encourage you to reach out to our customer service team as soon as possible if you need to make changes. We will do our best to assist you within the limitations of our system and processes.

Please understand that our goal is to ensure the timely delivery of your order, and once it has entered the fulfillment process, it becomes difficult to retrieve a specific package from the inventory. We appreciate your understanding in this matter and will make every effort to accommodate your request if feasible.

We recommend reviewing your order carefully before finalizing the purchase to ensure that all details, including quantities and shipping addresses, are correct. If you have any questions or concerns regarding your order, please don’t hesitate to contact our customer service team. We are here to assist you to the best of our ability.

We have a flexible and hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within 16 days of receiving them for a refund or exchange. Please refer to our Returns & Refunds policy for detailed instructions.

No, we do not offer a click and collect service. All orders are shipped to the provided address for security and convenience.

Once an order has been placed, unfortunately, we are unable to amend or modify it. We strive to process orders quickly to ensure prompt delivery to our customers. If you no longer require the item, we kindly ask you to receive the delivery and then initiate a return. Once we receive the returned item, we will be happy to issue you a refund or provide a replacement, depending on your preference.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to our customer service team.

To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with the necessary instructions and return address.

If the return is due to a change of mind or other non-defective reasons, the customer is responsible for the return shipping costs.

Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. The refund will be issued using the original payment method.

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.

Yes, we offer exchanges for eligible items. If you wish to exchange an item, please contact our customer service team to initiate the exchange process. We will provide you with instructions on how to return the item and select a replacement.

If you receive the wrong item or a defective product, please contact our customer service team immediately. We will rectify the issue by arranging for a return, replacement, or refund, depending on the situation.

If your order has not been shipped yet, there may be a possibility to change or cancel it. Please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

Yes, we offer international shipping to select countries. The available shippingoptions and applicable shipping fees will be displayed during the checkout process based on your location.

If you are experiencing a delivery issue or if your package is missing, please contact our customer service team immediately. We will assist you in tracking down the package and resolving the issue with the shipping carrier.

Yes, we offer expedited shipping options for customers who need their orders to be delivered quickly. During the checkout process, you can select the expedited shipping option that best suits your needs.

Customs fees or import duties may apply to international orders, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the order total or shipping charges. We recommend contacting your local customs office for more information.

If you receive damaged or defective items, please contact our customer service team within 48 hours of receiving your order. We will arrange for the return of the items and provide a replacement or refund, depending on the circumstances.

You can reach our customer service team by email at info@soghaat.co.uk or by phone at +44 3333 355 335. Our dedicated team is available to assist you with any questions or concerns you may have regarding delivery, cancellations, returns, or any other aspect of your shopping experience.

We’ve gone paperless so you won’t receive any paperwork in your parcel. You’ll still get your order confirmation and dispatch via e-mail.