We want you to have a great shopping experience at Soghaat, and we offer a 28-day no-quibble guarantee on all products purchased through www.soghaat.co.uk. Whether you’re in the UK or an international customer, please review our return policy below for more information.
Eligibility for Returns
- Items must be in their original condition, unopened, and unused.
- Returns must be initiated within 28 days of the delivery date.
- Personalized or customized items are not eligible for return.
- To initiate a return, please contact our Customer Service team at firstname.lastname@example.org within 28 days of receiving your order.
- Our team will provide you with instructions on how to return the item(s) and the return shipping address.
- Please ensure that the item(s) are securely packaged to prevent any damage during transit.
- Once we receive the returned item(s) and verify their condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [number of days] for the refund to reflect in your account.
Return Shipping Costs
- The customer is responsible for the return shipping costs, unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive any faulty, or damaged items, please contact our Customer Service team within 24 hours of receiving your order. Here’s what you need to know:
- Contact Customer Service via email at email@example.com or call +44 (0) 3333 355 335.
- Do not dispose of any broken items, as we require photographic evidence and might need the product back to send it to our supplier for further inspection or claim purposes. Please contact our Customer Service team for instructions on how to proceed with a damaged item.
- Once the evidence is provided, we will only offer a replacement for the faulty item.
If you receive an incorrect item in your order, please follow the guidelines below:
- Do not open the packaging: To ensure a smooth return process, please do not open the packaging of the incorrect item received.
- Contact our Customer Service team: Reach out to our Customer Service team within 24 hours of receiving the order to report the issue. You can contact us via email at firstname.lastname@example.org or call +44 (0) 3333 355 335.
- Provide necessary details: When contacting us, please provide your order number and a clear description of the incorrect item received.
- Follow our instructions: Our Customer Service team will provide you with further instructions on how to return the incorrect item. Please follow these instructions carefully to ensure a smooth return process.
- Return the item in its original condition: Ensure that the incorrect item is returned to us in its original condition, including the packaging and any accompanying materials.
Please note that failure to comply with these guidelines may result in difficulties processing the return and issuing a replacement.
We apologize for any inconvenience caused by receiving an incorrect item, and we appreciate your cooperation in following our return policy. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Service team.
When returning an item, it is important to be aware of how it may affect any delivery offers you initially received. Here’s what you should know:
- If your initial order qualified for free delivery, returning item(s) may reduce the remaining order value below the threshold, resulting in a postage charge of £3.99 deducted from the refund for the returned item(s).
- This deduction covers the shipping costs initially waived due to the free delivery offer.
- If you did not qualify for free delivery initially, this condition does not apply, and the refund amount is not affected by delivery charges.
Please note that our return policy applies to online purchases made through our website. If you have made a purchase through one of our authorized retailers, please refer to their respective return policies.
If you have any further questions or need assistance, please feel free to reach out to our Customer Service team. We’re available Monday to Friday from 9:00 am to 5:00 pm.
Email: email@example.com Phone: +44 (0) 3333 355 335
Thank you for shopping with Soghaat!