Libra (Genesis Collection) 90ml EDP by French Avenue

United Kingdom Shipping

• Free Shipping: Available for orders over £30 within the UK, excluding ZamZam Water.
• Carriers: We use Royal Mail Tracked 24/48 (Signed For) Service, DHL, and DPD for UK Mainland orders.
• Cut-off Time: The cut-off time for same-day dispatch is 1.30 PM on weekdays. We aim to dispatch as many orders as possible even after the cut-off time but cannot be held responsible for orders not dispatched on the same day after this time.
• Processing Time: All orders are processed within 24 hours (Monday-Friday, excluding holidays).
• Delivery Time: Your package will arrive between 1-4 working days, based on the shipping service selected, except in the Highlands and Islands, where additional days may be required.
• Weekend Orders: Orders placed after 12 PM on Fridays or weekends will be dispatched the following Monday (excluding bank holidays).
• Notifications: You'll receive an email with your tracking number once your order is dispatched.
• Exceptional Circumstances: We cannot guarantee delivery times during Royal Mail strikes, adverse weather conditions, or other disruptions. Refunds are unavailable for orders already dispatched, but we can resend lost or wrongfully delivered parcels.
• Shipping Rates: Shipping fees depend on the delivery destination and size of the order. Calculate the final price at checkout.

 

International Shipping

• Dispatch Timeline: We typically dispatch within 1-3 working days for international orders.
• Weekend Orders: Orders placed after 12 PM on Fridays or weekends will be dispatched the following Monday (excluding bank holidays).
• Free Shipping: Our free shipping offer does not extend to international orders.
• DDP Shipping to EU:  We offer DDP (Delivered Duty Paid) shipping for our customers in EU countries . This means that the price you pay at checkout is final. With DDP, you don't have to worry about any unexpected or additional taxes or duties upon the arrival of your parcel, ensuring a hassle-free delivery experience.
• Iceland, Norway and Switzerland:We operate on a DDU (Delivered Duty Unpaid) basis for orders shipped to Iceland, Norway and Switzerland. This means that for these destinations, any taxes or duties incurred upon arrival are the responsibility of the recipient and are not included in the initial purchase price.

Delivery Delays: Soghaat is not accountable for delays due to Customs inspections or other factors beyond our control. While we can't be held responsible for courier delays, your money is safe with us, and we work diligently to ensure swift deliveries. You'll receive what you've paid for, but please note that delays during transit are beyond our control.

For a more comprehensive understanding of our shipping policy and the international shipping process, we invite you to visit our Shipping & Delivery page.