Order Confidence
Packaging, Dispatch & Order Checks
Fragrance orders need careful handling. Many items are glass-bottled, liquid, boxed, giftable or delicate, so packing and dispatch information matters when customers need support.
Before Dispatch
What We Check Before an Order Leaves
The aim is simple: the right item, protected properly, moving through the correct courier route with the right delivery information.
Orders are prepared against the product, variant, quantity and delivery details supplied at checkout.
Where applicable, items are handled in original manufacturer packaging and checked for obvious presentation concerns.
Orders are packed with attention to product type, glass bottles, boxed fragrances, mixed items and courier route.
Product Types
Different Items Need Different Care
Packaging is considered according to item type, size, presentation and fragility.
Glass bottles, caps, atomisers and branded boxes need protection from impact and movement.
Smaller bottles can move in transit if not secured, so parcel condition and packaging matter.
Presentation, inserts, delicate pieces and use instructions should be kept where supplied.
Helpful Details
Why Packaging Details Matter
If an order concern is reported, the team may review order records, packing information, delivery tracking, parcel condition, customer photos, product packaging and courier details where relevant. Keeping packaging helps us support genuine issues and review them fairly.
On Delivery
What to Keep If There Is a Problem
Do this before disposing of anything or using the item.
- Outer delivery box or mailer
- Parcel label and courier tracking label
- Product boxes, sleeves, inserts and caps where supplied
- Protective materials from inside the parcel
- Clear photos before moving or discarding packaging
- Do not use, test, spray or reseal an item if the wrong item may have been supplied