Shipping & Delivery

United Kingdom Shipping

  • Free Shipping: Available for orders over £30 within the UK, excluding ZamZam Water.
  • Carriers: We use Royal Mail Tracked 24/48 (Signed For) Service, DHL, and DPD for UK Mainland orders.
  • Cut-off Time: The cut-off time for same-day dispatch is 1.30 PM on weekdays. We aim to dispatch as many orders as possible even after the cut-off time but cannot be held responsible for orders not dispatched on the same day after this time.
  • Processing Time: All orders are processed within 24 hours (Monday-Friday, excluding holidays).
  • Delivery Time: Your package will arrive between 1-4 working days, based on the shipping service selected, except in the Highlands and Islands, where additional days may be required.
  • Weekend Orders: Orders placed after 12 PM on Fridays or weekends will be dispatched the following Monday (excluding bank holidays).
  • Notifications: You’ll receive an email with your tracking number once your order is dispatched.
  • Exceptional Circumstances: We cannot guarantee delivery times during Royal Mail strikes, adverse weather conditions, or other disruptions. Refunds are unavailable for orders already dispatched, but we can resend lost or wrongfully delivered parcels.
  • Shipping Rates: Shipping fees depend on the delivery destination and size of the order. Calculate the final price at checkout.

International Shipping

  • Dispatch Timeline: We typically dispatch within 1-3 working days for international orders.
  • Free Shipping: Our free shipping offer does not extend to international orders.
  • DDP Shipping to EU:  We offer DDP (Delivered Duty Paid) shipping for our customers in EU countries . This means that the price you pay at checkout is final. With DDP, you don’t have to worry about any unexpected or additional taxes or duties upon the arrival of your parcel, ensuring a hassle-free delivery experience.
  • Iceland, Norway and Switzerland: We operate on a DDU (Delivered Duty Unpaid) basis for orders shipped to Iceland, Norway and Switzerland. This means that for these destinations, any taxes or duties incurred upon arrival are the responsibility of the recipient and are not included in the initial purchase price.
The Journey of Your International Order
  1. Label Creation and Dispatch: As soon as your order is packed and ready, we generate a shipping label and promptly dispatch your package to the courier’s export hub.
  2. Courier Receipt and Preparation: The courier receives, scans, and prepares your parcel for its international journey, usually via road transport to your country.
  3. Content Verification: In adherence to international regulations, couriers may take an additional 1-2 working days to verify package contents.
  4. Tracking Information: We’ll provide a tracking number for your local courier service. Initially, this number might not be active until the parcel reaches your country, so there’s no need for immediate concern if it’s not working right away.
  5. Transit Period: There might be a short period without updates while your parcel is en route, typically travelling by truck to your destination.
  6. Customs Clearance: Upon arrival, your parcel undergoes customs clearance and is then handed over to your local courier service.
  7. Final Delivery: Your local courier takes over to deliver the parcel to your doorstep.

Rest assured, while the process may seem detailed, it’s designed to be smooth and efficient. We encourage you to relax and let the courier services handle the delivery details.

Support and Policies

  • Customer Support: For any queries or assistance, please contact us at +44 3333 355 335 or email info@soghaat.co.uk.
  • Delivery Delays: While we strive for timely deliveries, we cannot be held responsible for delays caused by customs inspections or other factors beyond our control. Rest assured, your purchase is secure with us.
  • Returns & Refunds: For information on exchanges or cancellations, please visit our Returns & Refunds page.
  • Liability: We provide full support and assurance, but please understand that delays caused by courier services are outside our control.

Thank you for choosing Soghaat Gifts & Fragrances for your international gifting needs. Have a fantastic day!

Customer Support Team