International Support

International Delivery, Duties & Fragrance Shipping

International fragrance delivery can work differently from ordinary parcels. Perfumes and some fragrance products may be handled under dangerous-goods rules, courier routing can vary, and duties or taxes may depend on the destination and checkout method.

This page explains what international customers should know before ordering from Soghaat.

Why Fragrance Parcels Move Differently

Perfume Shipping Is Not Always Standard Airmail

Many fragrance products contain alcohol or scented liquid and may be classed as dangerous goods for transport. Because of that, some international parcels may travel through specialist courier routes, road networks, hubs or cross-border services rather than simple airmail.

Tracking gaps can happen

Tracking may be quiet while a parcel moves between courier hubs, countries or road networks.

Routing may change

Courier routing depends on destination, product type, service availability and transport restrictions.

Delivery estimates vary

International delivery can be affected by customs, local courier handover, weather, seasonal volume or destination rules.

Duties & Taxes

DDP, DDU and Destination Charges

Some destinations may show duties and taxes at checkout, while others may require import charges to be paid locally before delivery. The exact arrangement depends on destination, courier service and checkout options available at the time of order.

Term What It Means
DDP Duties and taxes are included at checkout where available, so there should normally be no separate destination duty payment before delivery.
DDU / DAP Import duties, taxes, customs clearance charges or local fees may be payable by the customer before or at delivery.
EU destinations Where available, eligible EU destinations may be offered a delivered-duty-paid route at checkout.
Non-EU destinations Some destinations may be served on a DDU or DAP basis, meaning local charges can apply after dispatch.

Please check the checkout carefully before placing an international order. If destination charges are payable locally, they are set by the destination country, customs authority or courier, not by Soghaat.

Before Ordering

What International Customers Should Check

  • Confirm your full delivery address, postal code, phone number and email address are correct.
  • Check whether the checkout shows duties and taxes included or whether local charges may apply.
  • Allow time for courier processing, customs routing and local delivery scans.
  • Keep checking the same tracking link, even if it is quiet for a few days.
  • Do not refuse delivery without understanding that return shipping, duties, delays or deductions may apply.
Delivery Questions

Common International Delivery Situations

Tracking has not updated

This can happen while parcels move between courier networks or countries. It does not always mean the parcel is lost.

Customs has the parcel

Customs checks and destination processing are outside Soghaat's direct control and may take extra time.

Delivery was refused

Refused international parcels can take several weeks to return. Destination charges and shipping costs may not be refundable.