Packaging, Dispatch & Order Checks
Fragrance orders need careful handling. Many products are boxed, glass-bottled, sealed, giftable or liquid, so the way an order is picked, packed and dispatched matters to both product presentation and customer confidence.
This page explains how Soghaat approaches order handling and what customers should keep if they ever need help with a missing, damaged, leaking or incorrect item.
What We Check Before an Order Leaves Us
Orders are prepared against the order placed at checkout, including product name, variant, quantity and delivery information supplied by the customer.
Where applicable, products are handled in original brand packaging and checked for obvious presentation concerns before packing.
Orders are packed with attention to product type, item size, glass bottles, boxed fragrances and the courier service selected.
The goal is simple: the right item, protected properly, moving through the correct courier route with the right delivery information.
How Different Products Are Treated
| Product Type | Why It Needs Care |
|---|---|
| Perfume sprays | Glass bottles, caps, atomisers and branded boxes need protection from impact, pressure and movement in transit. |
| Attars and perfume oils | Smaller bottles can move inside parcels if not secured, so packaging should help reduce unnecessary movement. |
| Gift sets | Giftable presentation matters. Packaging is considered so the set arrives with the best chance of staying presentable. |
| Bakhoor, incense and home fragrance | Some items are delicate, crumbly, scented or heat-use products, so customers should keep packaging and instructions where supplied. |
| Multiple-item orders | Mixed orders need attention so heavier items do not unnecessarily press against lighter or more delicate products. |
Why Packaging Evidence Matters
If a customer reports that something is missing, damaged, leaking or incorrect, our team may need to review the issue against the available order information. This can include order records, packing information, delivery tracking, parcel condition, customer photos, product packaging and courier evidence where relevant.
Keeping the product and parcel packaging helps protect genuine customers and helps us handle claims fairly. Without packaging, labels or images, some issues become much harder to assess.
- Keep the outer delivery box or mailer.
- Keep the parcel label and any courier label visible on the packaging.
- Keep product boxes, seals, caps, bottles, inserts and protective materials.
- Take clear photos before moving, opening further or discarding anything.
- Do not use, test, spray or reseal an item if you believe the wrong product was supplied.
What to Do When Your Parcel Arrives
Open the parcel carefully and check all wrapping, inserts, compartments, internal boxes and protective materials before reporting a missing item.
If anything appears damaged, leaking or incorrect, take clear photos or video of the parcel, label, product and packaging as received.
Do not dispose of the product, packaging or parcel label before our team has reviewed the concern and advised next steps.
For detailed claim guidance, use the Damaged, Missing or Incorrect Item Guide. For general support routes, visit the Help Centre.